COMMUNICATION STRATEGIES OF LOMBOK ENGLISH SPEAKING TOUR GUIDES IN INTERACTING WITH FOREIGNERS

UMRAH, DENDE MAYA (2019) COMMUNICATION STRATEGIES OF LOMBOK ENGLISH SPEAKING TOUR GUIDES IN INTERACTING WITH FOREIGNERS. S1 thesis, Universitas Mataram.

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Abstract

The popularity of Lombok in tourism sector has been experienced by many foreign tourists. According to The West Nusa Tenggara Bureau of Statistic of 2017, there are 1.404.328 people who have come to Lombok as foreign tourists, 10.3% of them used the Lombok Guide to arrange their trip. Based on the data, this research discusses how communication strategies between Lombok tourist’s guides and foreigners are conducted. This research focuses on the common communication strategies that are being used by the guides. The sources of this research is the guides who work regularly at one of the travel agencies in Mataram city. The data will be collected from the recording of Lombok English speaking tour guides and foreigners’s conversations. This research reveals nine types of communication strategies such as message abandonment, topic avoidance, circumlocution, approximation, use all-purpose words, prefabricated, non-linguistics, stalling/ time gaining, and over-elaboration. Finally, of the 84 total utterances, the most common communication strategies or the dominant ones are stalling/time gaining with a total of 18 utterances about 21.4%, less dominant are use all-purposed word with a total of 3 utterances about 3.6% and the least dominant are circumlocution and over-elaboration which have same value from each total 2 utterances about 2.4% in each part. Last, for the factors that affected guide in using communication strategies are experience, cultural background, and self-confidence. In summary, the guides need to improve their skills and performance to tackle the problems that are present in the research.

Item Type: Thesis (S1)
Keywords (Kata Kunci): Lombok Tour Guide, Communication Strategies, English Speaking Tourists
Subjects: L Education > L Education (General)
Divisions: Fakultas Keguruan dan Ilmu Pendidikan
Depositing User: Wiwin Kartikawati
Date Deposited: 14 Mar 2019 08:46
Last Modified: 14 Mar 2019 08:46
URI: http://eprints.unram.ac.id/id/eprint/12753

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