A SURVEY OF ENGLISH COMMUNICATION DIFFICULTIES FACED BY HOTEL STAFF IN HOLIDAY RESORT LOMBOK

Muthia, Rizka (2017) A SURVEY OF ENGLISH COMMUNICATION DIFFICULTIES FACED BY HOTEL STAFF IN HOLIDAY RESORT LOMBOK. S1 thesis, Universitas Mataram.

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Abstract

This study aims: (1) to reveal the difficulties in English communication that were faced by hotel staff in Holiday Resort Lombok, and (2) to know how they solved their speaking or communication skill especially in English. This study used descriptive qualitative methods. The population of this study is all of the staff in Holiday Resort Lombok. The sampling method applied was total sampling. The data collection was done through interview and questionnaire. The results were analyzed by survey or data display, explanation, and conclusion. The results of this study revealed that (1) hotel staffs get various kinds of difficulties in speaking English; lack of interest to improve their sepaking skill, lack of knowledge in explaining local culture and some of the tourism destination, limited master of vocabulary, poor listening ability, lack of confidence to speak, not being able to produce grammatically correct sentence, afraid of making mistake, difficulties in pronounciation because they were influenced by their local accent, lack of uniformity of information about language, nobody help them to give any correction, the foreigner speak too fast and not English background and come from non-educated family, and(2) the Hotel staffs’ ways of overcoming their speaking difficulties are by asking their HRD department to care about themand give ways of programs to improve their knowledge such as daily training or an English class at least twice or three times in a week, practicing English with staff partner and taking opportunity to discuss and share problem with other staff, ask them to correct any mistake they make, take notes on their pronounciation during the conversation and give them feedback afterward about ways the can improve, and improving their pronounciation and trying to find new vocabulary every day. Keywords: difficulties, communication

Item Type: Thesis (S1)
Keywords (Kata Kunci): difficulties, communication
Subjects: L Education > L Education (General)
Divisions: Fakultas Keguruan dan Ilmu Pendidikan
Depositing User: Ahmadi S.Si
Date Deposited: 16 Aug 2017 05:25
Last Modified: 16 Aug 2017 05:25
URI: http://eprints.unram.ac.id/id/eprint/135

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