ENGLISH AT WORKPLACE: A STUDY OF STAFF AND VISITORS INTERACTION AT MONEY CHANGER

Sari, Diah Mursinta (2017) ENGLISH AT WORKPLACE: A STUDY OF STAFF AND VISITORS INTERACTION AT MONEY CHANGER. S1 thesis, Universitas Mataram.

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Abstract

This research aims to (1) discover the interaction structure between staff and visitors at money changer, and (2) to discover the linguistic features of the interaction structure between staff and visitors at money changer. The research was conducted in BMC money changer Senggigi in which the population was the staff and visitors at the money changer. 5 staffs and 14 visitors became the sample of the research. The data were collected through recording, and then were transcribed and analyzed qualitatively. From research findings, it was discovered that the interaction structure between staff and visitors at money changer were opening section, substantial section, and closing section. The opening section consist of greeting-greeting, substantial section consist of purposing, counting, signing, exchanging, and transferring, and the closing section consist of the final closing. Then the linguistic features of the interaction structure between staff and visitors at money changer that the researcher found were grammar, vocabulary, expression, and intonation. The linguistic feature in the opening section that the researcher found were the greeting expression, exchanging vocabulary, and long vowel intonation. Then the linguistic feature in the substantial section of the interaction structures between staff and visitors at money changer that the researcher found were the simple present tense, the rising tone of the intonation, and imperative sentence. Last, the linguistic feature in the closing section of the interaction structure between staff and visitors at money changer is the leave taking expression.

Item Type: Thesis (S1)
Keywords (Kata Kunci): Interaction structure, linguistic features.
Subjects: L Education > L Education (General)
Divisions: Fakultas Keguruan dan Ilmu Pendidikan
Depositing User: Users 12 not found.
Date Deposited: 16 Aug 2017 05:29
Last Modified: 16 Aug 2017 05:29
URI: http://eprints.unram.ac.id/id/eprint/145

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