SISTEM ANALISA TINGKAT KEPUASAN MAHASISWA TERHADAP KEGIATAN BELAJAR MENGAJAR PADA PSTI UNRAM DENGAN MENGGUNAKAN METODE SERVICE QUALITY

Rahmiati, Zakiyah (2018) SISTEM ANALISA TINGKAT KEPUASAN MAHASISWA TERHADAP KEGIATAN BELAJAR MENGAJAR PADA PSTI UNRAM DENGAN MENGGUNAKAN METODE SERVICE QUALITY. S1 thesis, Universitas Mataram.

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Abstract

quality method which providing display online questionnaire that can be access by students of PSTI Unram. Students o This system designed bywebsite-basedwith service bjectively fill the questionnaire, then the result willbe displayed on page of Head Master, Lecturer and Operator PSTI Unram. There three ways in testing the application, Black Box, System, and Mean Opinion Score. Black Box shows that all the features runwell. System shows the result of the system servqual score calculation is accordance with manual calculation. MOS administred 40 respondence of PSTI Unram Students, the result as much as 4,15. This shows that the system has been done well and accordance with the expected. Concluded that with this system, studens able to give the evaluation towardsservice provided during teaching and learning process, and PSTI Unram can receive the information about the analysis result of students satisfaction level towards the qualityof service given. And for PSTI Unram can improve performance to provide an excellent services in the future.

Item Type:	Thesis (S1)
Keywords (Kata Kunci):	Analysis of Student Satisfaction Level, Service Quality Method, Black Box Testing, Mean Opinion Score Testing, System Testing.
Subjects:	T Technology > T Technology (General)
Divisions:	Fakultas Teknik
Depositing User:	Wiwin Kartikawati
Date Deposited:	20 Jul 2018 02:31
Last Modified:	20 Jul 2018 02:31
URI:	http://eprints.unram.ac.id/id/eprint/6227

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