Analisis of Customer Perception of Service Quality of Drinking Water Companies

Athar, Handry Sudiartha and Sutanto, Himawan and Kusmayadi, Iwan (2020) Analisis of Customer Perception of Service Quality of Drinking Water Companies. Dinasti International Journal of Management Science, 1 (4). ISSN pISSN 2686-5211 eISSN 2685-522X

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Abstract

The aim of the research was to analyze the service quality of drinking water companies using the servQual method. This research is a quantitative research with research method conducted in different companies in the city of Mataram, Lombok. Data analysis was performed using the service quality method (ServQual). The results showed that the customer satisfaction criteria on each service characteristic in general of the five components were on average very good, this is known from the results of the NKJ calculation which are results 1,022 that are classified as very good.

Item Type: Article
Keywords (Kata Kunci): Consumer Perception, Service Quality,Company
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HC Economic History and Conditions
Divisions: Pascasarjana
Depositing User: Dr Handry Sudiartha Athar,.MM
Date Deposited: 13 Aug 2021 10:12
Last Modified: 13 Aug 2021 10:12
URI: http://eprints.unram.ac.id/id/eprint/23217

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