ERROR ANALYSIS AND COMMUNICATION STRATEGIES IN THE LANGUAGE USED BY TOUR GUIDES: A STUDY AT SENGGIGI LOMBOK

Nurlaili, Siti (2017) ERROR ANALYSIS AND COMMUNICATION STRATEGIES IN THE LANGUAGE USED BY TOUR GUIDES: A STUDY AT SENGGIGI LOMBOK. S1 thesis, Universitas Mataram.

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Abstract

This study deals with communication problems that are made by tour guides when they communicate with their clients and the strategies they used to deal with communication problems. The purpose of this study was to find out what langauge errors are made by tour guides and the strategy that they use to solve the problems. The method of this research was descriptive qualitative research that focuses on case study. The subjects of this study were tour guides in Senggigi Beach. In collecting data, observation or recording and interview were conducted in order to get adequate information from the research subjects. Then, the data analysis was done through some stages: transcribing data, identifying data, and analyzing data. The results of this study are divided into two categories of communication errors (i.e. grammatical problems and vocabulary problems). There are three categories of grammatical problems: omission, addition, and selection. Meanwhile, vocabulary problems are related to errors in using vocabulary, such as diction (word choice) and word order. The other result of this study showed that there are five strategies that the tour guides used in dealing communication problem. The strategies are: hesitation, circumlocution, word coinage, body language, and code switching.

Item Type: Thesis (S1)
Keywords (Kata Kunci): communication strategy, errors, tour guides
Subjects: P Language and Literature > PE English
Divisions: Fakultas Keguruan dan Ilmu Pendidikan
Depositing User: Ayus Suyarsih
Date Deposited: 06 Sep 2017 09:01
Last Modified: 06 Sep 2017 09:01
URI: http://eprints.unram.ac.id/id/eprint/692

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