RELATIONSHIP BETWEEN PATIENT PERCEPTION OF COMMUNICATION QUALITY WITH LEVEL OF HEALTH CARE SATISFACTION INPATIENT CARE OF PRAYA HOSPITAL

Hardiyanta, Iwan (2013) RELATIONSHIP BETWEEN PATIENT PERCEPTION OF COMMUNICATION QUALITY WITH LEVEL OF HEALTH CARE SATISFACTION INPATIENT CARE OF PRAYA HOSPITAL. S1 thesis, Universitas Mataram.

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Abstract

Background :Communications plays an important role in medical service, especially to build a betterquality, professional and appropriate health care. It also can make the service accepted by the consumer easily, which in this case consumer represent to the patient. A good quality communication can be measured by the effectiveness of communication, when a message is received and understood as intended by the sender of the message and the message followed up with an action by the receiver of the message, and there are no impediments to it. Based on the Indonesian Medical Disciplinary Board Public Complaints (MKDKI), revealed that 80% of the 135 cases of complaints due to inappropriate communication between care providers with patient. Therefore, this study tried to reveal the relationship between patients perceptions of the quality of communication with the level of satisfaction of health workers in the care of inpatient care of Praya hospital. Methods : This study was cross sectional research. The sample method was consecutive sampling which the sample was taken until the minimal sample was reached. The samples were the patients that come to Inpatient Care Services of Praya Hospital. Data collected by using the questionnaire. Statistical analysis used were descriptive analysis, spearman method

Item Type: Thesis (S1)
Keywords (Kata Kunci): Communication quality, Level of satisfaction, Inpatient
Subjects: R Medicine > R Medicine (General)
Divisions: Fakultas Kedokteran
Depositing User: Ayus Suyarsih
Date Deposited: 25 Oct 2018 02:10
Last Modified: 25 Oct 2018 02:10
URI: http://eprints.unram.ac.id/id/eprint/8887

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