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HAYATI, NISPA (2018) IMPLEMENTASI MANAJEMEN KUALITAS DAN FAKTOR FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN PDAM LOMBOK TENGAH ( Studi di Wilayah Pelayanan Praya ) The Implementation Of Qulity Management and Factors That Influence The Costumer s Satisication Of PDAM Lombok Tengah ( study in the service area of praya ). S1 thesis, Universitas Mataram.