Himawan, Sutanto (2020) Analysis of Consumer Perceptions of Service Quality of Drinking Water Companies. Analysis of Consumer Perceptions of Service Quality of Drinking Water Companies, 1 (4). pp. 556-562. ISSN pISSN : 2686-5411 eISSN : 2686-522X
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Abstract
The aim of the research was to analyze the service quality of drinking water companies using the servQual method. This research is a quantitative research with research method conducted in different companies in the city of Mataram, Lombok. Data analysis was performed using the service quality method (ServQual). The results showed that the customer satisfaction criteria on each service characteristic in general of the five components were on average very good, this is known from the results of the NKJ calculation which are results 1,022 that are classified as very good.
| Item Type: | Article |
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| Keywords (Kata Kunci): | Consumer Perception, Service Quality, Company |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Fakultas Ekonomi |
| Depositing User: | Drs Himawan Sutanto MM |
| Date Deposited: | 18 Dec 2022 08:08 |
| Last Modified: | 18 Dec 2022 08:08 |
| URI: | http://eprints.unram.ac.id/id/eprint/33860 |
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